FAQ: Shipping & Delivery

4. How can I track my order?

Once your item has been shipped, you will receive a shipment confirmation e-mail including a tracking number, so that you can track and keep up with your package.

You can also track your order from the "Order History" section of your account. Please choose the order number you would like to track and click on the tracking number.

Please note, certain special shipment modes, e.g. regular mail and some international shipment methods, may not have a tracking number. In this case, neither you nor Jeveva will be able to track your order.




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