FAQ: Return & Exchange

5. How do I prepare a package to be returned?

In order to process your return and credit, the items will be inspected for the following conditions:

  1. The product must be returned within 30 calendar days of delivery to you;
  2. All returns must be accompanied with a return slip;
  3. All products must be returned in the condition that they had been received in, with their original packaging, unused, unworn, not altered, without damage and all tags attached;
  4. Products must be safely packed in a box or heavily padded mailer to protect the merchandise.

If any conditions of return listed above are not respected, we reserve the right to refuse your package and/or reimbursement or apply a restocking fee at our discretion.

We do not accept goods damaged during return shipping.

 

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