Terms and Conditions

Thank you for checking us out!

We want to provide you with a hassle- and worry-free shopping experience. The following few important points summarize our Terms and Conditions in a more readable way.

Whenever you buy a product from us, you agree that:

  • You are of legal age or are using this website under the supervision of a parent or guardian.
  • You will keep your login e-mail and password safe.
  • You will provide full and correct information when creating an account and at checkout. Otherwise, we will not be able to ship your order to you.
  • Unpaid Interac e-Transfer order requests will be cancelled after 3 business days.
  • If your package is undelivered, unclaimed or returned to us, as a result of an incorrect address provided to us, we may charge a 15% restocking fee and will not refund the price of shipping. If we made the mistake of sending your package to an incorrect address, then we will take responsibility to correct the error.
  • You can cancel your order over e-mail within 12 hours from the time an order request has been placed. If your order has been shipped before your cancellation request, we cannot stop the shipping process.
  • Customs duties, fees and taxes are the responsibility of the recipient.
  • In the case of an incorrect or damaged item received by you, you must notify us within 48 hours of receiving your shipment.
  • Returns can be made for 30 days from delivery date. Returns made within the first fifteen days from delivery date will be refunded, minus shipping costs, in original tender. Returns made within the second fifteen days from delivery will be credited towards future purchases. All sales of jewelry with a "Reduced price" are final.
  • In case of returns, the product must be returned in the condition that it was received: in its original packaging, unused, unworn, not altered, without damage, and with all tags attached.
  • We reserve the right to refuse your return package, or apply a restocking fee at our discretion, if any return conditions are not met.

If you would like to read the above in legal terms, you are more than welcome to do so here. Also, for any questions or concerns, please feel free to contact us.

Thank you for shopping with Jeveva!


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